Introduction to CMDB

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Looking to future-proof your IT service desk? Download our free e-book today: https://mnge.it/HjY • Learn how AI-enabled ITSM capabilities can amplify your IT team's efficiency and help deliver exceptional employee experiences. • The upcoming update to the cloud version of ServiceDesk Plus features the Configuration Management Database module, which allows service desk teams to define CIs and track the relationships between them. • In this webinar, you’ll get an exclusive preview into the soon-to-be-released #CMDB in ServiceDesk Plus Cloud and learn how to: • 1. Map modules and individual items to CI types and CIs, respectively. • Define custom CI types, and collect additional information through custom fields. • 2. Configure relationships and cardinality between CI types for efficient impact analysis. • 3. Associate CI information with incidents, service requests, and changes. • 4. Invoke business rules and custom triggers based on CIs. • To know more, visit here https://www.manageengine.com/products... • Learn more about ServiceDesk Plus at http://bit.ly/about-servicedesk-plus • Watch the ServiceDesk Plus overview demo here • Video • Watch other features in ServiceDesk Plus: • Incident management - • Incident management in ServiceDesk Plus • IT change management - • IT change management in ServiceDesk Plus • IT asset management - • IT asset management (ITAM) in Service... • Request management - • Request management in ServiceDesk Plus • Knowledge management - • Knowledge management in ServiceDesk Plus • Enterprise Service Management (ESM) - • Enterprise Service Management (ESM) c... • Configuration management database (CMDB) - • Configuration management database (CM... • For more video tutorials and updates on ServiceDesk Plus, subscribe to our channel here http://bit.ly/me_yt • Follow us on social: • • Twitter: / me_itsm • Facebook: / servicedeskplus • LinkedIn: / manageengine-it-service-management • Instagram: / servicedeskplus

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