Future of Customer Experience How to take advantage of the GOLDMINE of untapped customer insights

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############################# Video Source: www.youtube.com/watch?v=oUYbQAc7V90

Watch the full session here: https://bit.ly/3wYFusC • Hear from Koren Stucki, VP, Omnichannel CX Strategy, Qualtrics, and featured guest Joana de Quintanilha, Forrester VP, Principal Analyst, to find out how to take advantage of the goldmine of untapped customer insights and the unique signals they provide into customer sentiment, effort, emotion, and intent. • Watch the full session here: https://bit.ly/3wYFusC

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