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Video Source: www.youtube.com/watch?v=p62dsMKhBnQ
Having gained a good insight into the role of a workshop supervisor, Scott is changing gears again and meets Phil, a service advisor. This is the first port of call for the customer when they either phone or arrive with their vehicle to get work done. As the face of the company, how customers view their experience begins here. Scott is soon on the job taking phone bookings and checking out loan cars for customers who will leave their vehicle for the day. • Communication is another important asset in this role as Scott learns, especially when there is bad news to convey. But, as Phil explains, building a rapport with the customer and providing excellent service all helps to ensure happy, loyal customers. • Find out more about this career here. • Scott has learnt about just three of the many motor trade industry opportunities that are available for those who have a passion for vehicles and mechanics. Maybe the industry could have just the job for you! • Find out more about this, and a huge variety of other careers, at http://www.justthejob.co.nz Click the subscribe button to be notified when we have new videos on line. Good Job Hunting!
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