Apologising in English

>> DOWNLOAD LINK 🎞️ #1 <<

>> DOWNLOAD LINK 🎞️ #2 <<

>> DOWNLOAD LINK 🎵 MP3 <<

############################# Video Source: www.youtube.com/watch?v=s7waCv_S58M

Apologising in English. • Proving exceptional customer service will involve apologising in certain situations. It’s not just what you say, but how you say it. As well as the words you use, the tone of your voice and your intonation are just as important to provide a sincere and genuine apology. • Today’s mini English lesson offers two phrases hospitality professionals can use when they find themselves in the delicate situation of having to apologise. • #hospitality #customerservice #luxuryhospitality #luxuryhotels #english #onlineenglish

#############################