How to create and use a lookup field in Zoho Desk

############################# Video Source: www.youtube.com/watch?v=sdI_0DsbXEk

A lookup field lets you associate a record belonging to one module with a record belonging to another module. You can use lookup fields to establish a relationship between modules. • In this video, we'll see how to add a lookup field to the ticket layout and how to associate records using the lookup 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