The Real Deal HampR Block Glitch Delaying Refunds

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ALBANY If you had your taxes prepared by HR Block this year, you may be impacted by a software glitch that is delaying hundreds of thousands of tax refunds. Those impacted had their taxes filed between February 14th-22nd and claimed a higher education credit using form 8863. • • For the past 15 years, Jennifer Maurer has had her taxes prepared and filed at HR block. She s never had a problem until now, on my return statement it said that I would have my money direct deposited in my bank around February 17th or two business days thereafter, I waited and waited and the money never showed up, she says. When she called the IRS she was told there was an error on her return so she immediately called HR Block, I've called the local office, I've called the 1-800-hr-block number and they just keep telling me a district manager will return my call, I still haven't gotten a call, she tells CBS6. • • Turns out, Maurer is one of more than 600,000 people who filed for an education credit through HR Block when the software it was using had a glitch. The problem has delayed her $6,500 refund. My student loans are starting to come in, I have bills to pay, rent to pay, cars to pay for and no money to pay them.. I was relying on that money a guarantee on their website says if you're not completely satisfied you don't pay us and they won't say that they're going to give anyone their money back, she says. Maurer is hoping the company will offer a refund on the $300 preparation fee she had to pay. • • In a statement on its website, HR Block says, We appreciate that this issue may cause problems for our clients and we are doing everything in our power to address the processing of these returns, we will continue to update clients as more information becomes available. More information can also be found here: http://www.hrblock.com/lp/public-stat.... • • The IRS said in a statement on Wednesday, typically, the review process for a situation like this takes up to 8 weeks. We are taking special steps to help taxpayers. This means the IRS may need as much as 4-6 weeks from this date to issue a refund to the taxpayer.

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