Lessons From Disneys Magical Customer Experience with Dennis Snow

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What three words do you want your customers to use when describing your customer experience? 💫 • Join my conversation with Dennis Snow ‪@snowdennis‬, former Disney Institute leader, business consultant, and leadership keynote speaker, as he reveals secrets to unforgettable experiences to your customers! • With 20+ years at Walt Disney World, he's helped giants like Coca-Cola and ExxonMobil transform customer service. Tune in for powerful insights on creating brand advocates and employee loyalty. • 🎙In this episode, you'll learn: • • Key lessons Dennis Snow learned while working on the front lines at Disney 🏰 • • How to create lifelong brand advocates in today's fast-paced social media world 🌐 • • Insights on building walk-through-fire loyalty among your employees 🔥 • • Powerful strategies for wowing your customers every time 🚀 • If you're an event professional seeking a keynote speaker who truly understands the importance of customer service and delivering world-class magical experiences that keep attendees returning, this podcast is a must-listen. 🎧 • 00:00 Intro • 00:47 Welcome to the Keynote Curators Podcast • 01:11 Introducing Dennis Snow • 01:54 Customer Service Insights from Disney (Apply Right Away!) • 02:44 Creating Memorable Experiences • 04:54 The Power of Small Gestures • 07:48 Customer Service Principles from Disney that Any Business Can Learn • 09:21 What's the Best Way to Define Your Brand Identity? • 13:53 How You Can Build a Loyal Team (That Wants to Work for You!) • 16:08 Leadership and Consistency in Values • 16:41 The Power of Leading by Example • 17:48 Aligning Internal and External Service • 20:18 Why Is Customer Experience a Crucial Skill for Event Planners? • 21:57 Creating Seamless Event Experiences • 24:18 Shift Your Mindset from Completing Tasks to Providing Experiences • 26:23 The Importance of Consistency • 29:49 Conclusion and Final Thoughts • 🎢 Hire leadership keynote speaker Dennis Snow for your next conference: https://thekeynotecurators.com/speake... • 📅 Schedule a call: https://calendly.com/thekeynotecurato... • 📧 Reach out to us: [email protected] • #CustomerExperience #KeynoteSpeaker #EventProfs #Leadership #CustomerService #EventPlanning #WorldClassService #WaltDisneyWorld • --- • Bringing people together to exchange ideas and hear from thought leaders who educate and inspire is what you do best. Curating the world's most impactful speakers for events is where we shine. • For two decades, The Keynote Curators has worked with event and conference planners to guarantee they hit a home run when it comes to the main stage. As your trusted partner, we listen carefully to event objectives and go to work quickly, accessing the industry's largest network of speakers so that you have the most compelling speakers to choose from. We provide insight, offer advice throughout the decision-making process, and take care of every detail once the right speaker is selected, ensuring your event is unique, memorable, and goes off without a hitch. • Find out for yourself why planners choose The Keynote Curators to deliver results and make planning a breeze. Contact our office today. • VISIT OUR WEBSITE: https://thekeynotecurators.com/ • CONNECT WITH US: / 2883493 • Our breadth of expertise expands into and beyond the following sectors and topics: • SAMPLING of SECTORS SERVED: • Finance, Healthcare, Technology, Education, Energy, Agriculture, Business, Manufacturing, Human Resources, and more. • TOPIC SAMPLING: • Disruption, Innovation, Social Media, Artificial Intelligence, Change Management, Leadership, Diversity Inclusion, Overcoming Obstacles, Economic Forecasts, Future Trends, Inspiration/Motivations, Customer Experience, Mindfulness, Women in Business, International Affairs, ESG, Corporate Culture, Peak Performance, Empowerment, Environmental Policy, Social Justice and many more.

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