My hisense h12dss has an e5 error It drains all the water

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From https://www.justanswer.com/ythi • JustAnswer Customer from San Antonio, TX: Good day. • Pearl Wilson: Assistant: Hello. • Pearl Wilson: Assistant: How can I help? • JustAnswer Customer from San Antonio, TX: My hisense h12dss has an e5 error. • Pearl Wilson: Assistant: How long has this been going on with your Hisense appliance? • Pearl Wilson: Assistant: What have you tried so far? • JustAnswer Customer from San Antonio, TX: It drains all the water out we cleaned the filters. • JustAnswer Customer from San Antonio, TX: Koeksoda and venegar and warm water through the system 2 times already • Pearl Wilson: Assistant: Is there anything else the Appliance Expert should know before I connect you? • Pearl Wilson: Assistant: Rest assured that they'll be able to help you. • JustAnswer Customer from San Antonio, TX: The applaince is still under warenty • canuck the pro: Handyman: Hi my name is * * I have been in the repair field for over 20 years. • canuck the pro: Handyman: I am sorry you are having issues. • canuck the pro: Handyman: I will be glad to help you today. • canuck the pro: Handyman: I know you have been waiting for a while for a reply so I will provide an answer now in case it will help immediately with your issue. • canuck the pro: Handyman: Please follow up with any questions or updates and I surely will continue to assist. • canuck the pro: Handyman: There is no time limit to your reply so surely reply when it is the most convenient. • canuck the pro: Handyman: I may not be online when you do, so please know I will reply at the first opportunity. • canuck the pro: Handyman: The issue is that the flood switch has been activated and the emergency pan has water or suds in it. • canuck the pro: Handyman: The usual cause of this is would be overflow from suds or incorrect configuration of the drain hose. • canuck the pro: Handyman: The drain hose should be as high as possible coming through the cabinet to prevent the sink from backing up into the dishwasher and allowing regular dish soap residue from getting into the dishwasher. • canuck the pro: Handyman: Another cause would be if the wrong type of detergent was used which would cause excessive suds and the suds would overflow into the pan. • canuck the pro: Handyman: If you have a wet/dry vacuum you may be able to remove the kick plate below the door and use the crevice tool to drain the pan out. • canuck the pro: Handyman: Otherwise, you may have to pull the dishwasher out and tip it a bit to drain the pan out. • canuck the pro: Handyman: If you have recently replaced your garbage disposal, be sure that the plug was removed where the dishwasher hose connects. • Pearl Wilson: Assistant: If you have a home improvement or appliance question and want to chat with an expert now visit justanswer.com/ythi

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