Ecommerce startup Dukaan replaces 90 of customer support team with AI chatbot Lina

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Dukaan, an e-commerce startup, has replaced 90% of its customer support team with an AI chatbot called Lina. The company says that the chatbot has reduced customer support costs by 85% and resolution time by over two hours. However, the decision has been met with mixed reactions. • #dukaan #ai #aireplacingjobs • About Zee Business: • Zee Business is India's Number 1 Hindi business news channel. It's your channel for profit and wealth. Watch Live coverage of Indian markets - Sensex Nifty, also for expert insights and advise from our team of experts. • • -------------------------------------------------------------- • Subscribe Zee Business: https://bit.ly/3L6GG0C • • You Can Also Visit Our Website at: • Zee Business: https://www.zeebiz.com/ • Zee News: https://zeenews.india.com/ • DNA India:-https://www.dnaindia.com/ • WION: https://www.wionews.com/ • Follow Us On: • • Facebook: https://goo.gl/OMJgrn • Twitter: https://goo.gl/OjOzpB • Download Zee News App : https://bit.ly/ZeeNewsApps

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